AI website chat
A customer asks in the evening — your website answers
The chat in the corner of your website answers from your brand knowledge, and when someone on your team is “Available”, they take over the conversation live. When nobody can answer, the chat asks for contact details and the contact goes to your CRM.
Sample data from a test account
What you get
AI website chat
A bot that knows your brand — and a teammate when needed.
Answers from brand knowledge
FAQ, offer, price list and company profile. It never makes up prices, dates or discounts it doesn’t know — it hands the conversation to a person instead.
Your team takes over
An “Available” switch at the top of the panel. A team reply takes over the conversation and the bot goes quiet; “Hand back to bot” brings the assistant back.
“Leave your details”
When nobody can answer: “Leave your details — we’ll call or write back”, with a choice of phone or email and consent to be contacted.
Your brand’s look and hours
Brand colours, greeting, icon, light or dark theme and business hours in your company’s time zone. The chat speaks 6 languages.
How it works
Set up the chat → Paste the code → Chat and collect contacts
Set up the chat
Colour, greeting, hours and mode: always the bot, the bot when nobody is available, or the team only.
Paste the code
One line on your website. Allowed domains make sure the code won’t work on someone else’s site.
Chat and collect contacts
New messages without refreshing, and contacts in the CRM as “Chat” leads.
Contact to CRM
A conversation with contact details never gets lost
Details from the form, or confirmed from a message (“Save this contact?”), are saved as a lead with the “Chat” source and the conversation in its history. The same email or phone number is added to the existing contact instead of creating a duplicate.
- An email in a message alone doesn’t create a lead — “Yes, save it” comes first
- An email sequence can start after a chat contact
- Without a CRM in your plan, the contact comes to you by email
Sample data from a test account
Website code
One code — chat on your website, landing pages and bio page
You paste the code once, with instructions for WordPress, Shopify and Wix and a test page. On landing pages and the bio page in Socialu you switch the chat on with one toggle. The FAQ widget ends with a box that opens the same chat with the question as context.
- The conversation survives a page refresh — no cookies
- Visitors see that the conversation is saved and that AI replies
- Conversations are deleted after 30, 90, 180 or 365 days — leads stay
Sample data from a test account
AI website chat
Works together with
Questions & answers
AI website chat
Does the chat work when nobody is around?
Yes. In the default mode the bot answers when nobody on the team is available. When it doesn’t know the answer, the chat asks for contact details and saves them in the CRM — you call or write back later.
Will the bot make up a price or a date?
No. Numbers that aren’t in your brand knowledge, blacklisted topics and “always for a person” topics hand the conversation to your team or to the contact form.
How much does the chat cost?
The chat is in every plan, with no limit on conversations. Only AI replies use credits — conversations handled by your team don’t, and a daily credit budget protects you from surprises.
Can I add the chat to WordPress?
Yes. It’s one line of code, and Socialu has instructions for WordPress, Shopify and Wix plus a test page where you can try the chat before pasting it.
How long do you keep conversations?
As long as you choose: 30, 90, 180 or 365 days (180 by default). After that conversations are deleted automatically, and leads in the CRM stay.
See also
See all features
Calendar & Autopilot
A publishing plan that fills itself.
Learn moreAI content creation
Posts, graphics, carousels and stories in your brand’s style.
Learn moreVideo & recordings
Reels, video reviews, FAQ videos and AI Interview.
Learn moreImage & video editor
Fix graphics and videos without separate apps.
Learn moreLong-form: YouTube, podcasts, articles
Episodes, podcasts, SEO articles and Google Maps posts.
Learn moreAd campaigns
Ads on Facebook, Instagram and Google — simply or with an expert.
Learn moreResults & reports
What works and what doesn’t — in plain language.
Learn moreMessages & comments
AI sorts comments and suggests replies.
Learn moreLanding pages
A campaign page with a form that feeds the CRM, on your own domain.
Learn moreQuizzes, calculators and surveys
A quiz recommends an offer, a calculator does the maths, a survey asks for a rating.
Learn moreEmail marketing
Newsletters and sequences to CRM contacts — only with consent.
Learn moreAutomations
Blocks on a canvas: when something happens, Socialu does the rest.
Learn moreLeads & CRM
Enquiries from forms, comments and your bio page in one pipeline.
Learn moreMeetings & sales
Online booking, Google Meet, Zoom, Microsoft Teams, call scripts and presentations.
Learn moreStrategy & offers
Your offers in one place and a strategy with a 30/60/90-day plan.
Learn moreStore products
Product posts straight from your online store.
Learn moreWebsite widgets
Pop-ups, contact buttons, reviews, FAQ, business cards and QR codes.
Learn moreBio page & links
Link-in-bio page, short links, UTM and QR codes.
Learn moreBrand & style
Brand knowledge, tone, colours and fonts in one place.
Learn moreMore visibility. More customers. Less work.
Socialu attracts and looks after customers for you: social media, emails, text messages, conversations, Google reviews and sales in one place. Switch on the autopilot and get your time back for running your business.
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